Frequently Asked Questions
FAQs Home
- When will my credit card be charged?
- My shipment included damaged tiles. What can I do?
- Do you recommend ordering extra tile for projects?
- How do I order a product which is out of stock?
- Do you have a price guarantee?
- Where can I install my tile? Is it suitable for outdoor use?
- What brand of grout do you recommend?
- What is your return policy?
- When will my refund appear on my account?
- When will my order ship?
- Can I change quantities or cancel an item in my order?
- How much does shipping cost?
- Some of my mosaic tiles broke during delivery. What should I do?
- What if my already installed tile broke or chipped?
- How do I know whether a tile can be used for heated flooring?
- Can I install tile without grout or fillers?
- How do I make a return?
- How do I make sure I’m ordering from the same dye lot?
- My order shows delivered, but I have not received it. Now what?
- What is your Privacy Policy?
- How do I know whether a tile can be used on a fireplace surround?
- How can I determine the thickness of metal trim needed for my installation?
- Can I speak to someone?
- How can I check if my order has shipped?
- Do you ship internationally?
- How can I get a copy of my receipt/invoice?
- What is a dye lot?
- What is a PEI rating?
- How do I know whether a tile can be used in a steam shower?
- How do I contact you?
- What are my payment choices?
- How will my tile be delivered?
- How do I track my order?
- What if I have a question on my charges?
- I forgot my password. How can I reset it?
- What’s the difference between porcelain and ceramic?
- Does my tile need to sealed?
- Can I modify my order?
- Can I pick up my tile from your warehouse?
- What if I received my order but there are products missing?
- How do I edit my account information?
- What’s the difference between rectified and nominal size?
- What type of Thin-set do I need?
- What if I received the wrong product?
- Has my order shipped?
- How do I create an account?
- Do you offer installation services?
- What type of grout should I use?