TileBar Frequently Asked Questions

Returns

What is your return policy and instructions?

We are happy to accept returns within 365 days of your purchase.

All returns require an RMA. You can receive one by emailing us at [email protected].

You must include a copy of your RMA with your return. A 15% restocking fee is applied and the customer is responsible to pay for the return shipping. All returns must be in the original box and in the condition in which they were received.

It is imperative that the return boxes are packaged well; these items are fragile. We will not be able to issue credits for any items returned broken.

Please note: Samples and sale items are not returnable, and shipping charges are non-refundable.

We've studied the best techniques for packaging and shipping tiles and are constantly improving our shipping methods to ensure you receive only perfect tiles. If you've received damaged or broken tiles in a shipment, please click here.

When will my refund appear on my account?

Refunds for returns are typically issued 10-14 business days after the items are received by our warehouses.

How do I return my product?

Please follow instructions here for more information on returning an item.