TileBar Frequently Asked Questions

Problem with an Order

What if I received my order but there are products missing?

Sometimes orders ship in multiple shipments. Please check your shipping notification email to see which products were expected in the shipment you received. If you are still missing products, please contact us at 888-541-3840, or [email protected].

What if I received the wrong product?

If you feel that you have received the wrong product, please contact customer service within 5 days of receiving the product.

What if I received damaged tiles?

Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some tiles may break.

Please email [email protected] as soon as possible. Your email must include:

Your order number.
Confirm the total quantity that is damaged.
Pictures of any damages.

Please review all boxes for any further damages that may be hidden upon first look. We can only process one claim per shipment. Confirming the total damage quantity will help us process everything you need for your project.

Our partner carriers request photos to contain a good representation of the damaged tiles. You can include multiple items in a single photo provided the damage is still visible. Please attach these to your email reply.

PLEASE NOTE THAT ANY DAMAGES MUST BE REPORTED WITHIN 5 DAYS OF DELIVERY DATE IN ORDER TO RECEIVE ANY CREDIT.

Have damaged mosaics?

What may seem like a destroyed sheet can often be used if you just pop out a few chips, and our experts can help you through this process. You can also watch this video for more helpful tips:

What if my tile has already been installed?

We are unable to initiate or honor any claims once material has been installed. Please visit our Terms & Conditions for more information.