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How much does shipping cost?

Shipping is totally free within the contiguous United States!

Charges do apply for shipping to AK, HI, PR, and Canada. To find out these charges, or if you’d like to receive expedited shipping, simply add items to your cart and proceed to the Checkout page where you will be offered the Shipping Method choices and their prices.

Charges may also apply to hard-to-reach areas such as military bases and locations only accessible via ferry. These charges will be assessed after your order is processed, and you will be contacted to provide payment for said charges. We will ship your order shortly after we receive payment from you.

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When will my refund appear on my account?

Refunds for returns are issued 7-10 days after the items are received by our warehouses.

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I need my order faster.

If you’d like to receive expedited shipping, simply add items to your cart and proceed to the Checkout page where you will be offered the Expedited Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

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How do I redeem a gift card?

If you are the recipient of a gift certificate and would like to redeem your gift certificate, simply enter the Gift Card code in the appropriate box on the Shopping Cart page.

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I received damaged tiles.

Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some tiles may break. We will do whatever we can to leave you satisfied.

Often times what may seem like a destroyed sheet can actually be used if you just pop out a few chips, and our experts can help you through this process. You can also watch this video for more helpful tips:

If you still feel that your damaged tiles cannot be used, please email help@glasstilestore.com as soon as possible. Your email must include:
1. your order number.
2. the amount of sheets damaged.
3. pictures of any damages.
4. any other relevant information (exterior damage to boxes, were the boxes packed horizontally or vertically, etc).

After we receive these photos and analyze the damage, we will either send out replacement sheets as quickly as we can or issue you a refund for those damaged sheets.

PLEASE NOTE THAT ANY DAMAGES MUST BE REPORTED WITHIN 7 DAYS OF DELIVERY DATE IN ORDER TO RECEIVE ANY CREDIT.

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Has my order shipped?

Click the "Order Status" link at the top right hand side of our site to check your orders status.

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Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
We will match any online competitors' regular final price; sales prices, special offers and coupons will not be price matched. Just email/call us with the URL of the selected merchandise, with the lower price displayed, and we will match it.

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How do I create an account?

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our a title="Privacy Policy" href="http://tilebar.com/privacy-policy/"> Privacy Policy for more information.

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How do I buy a gift certificate?

To purchase a gift certificate for someone, please call 866-620-8453..

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Do I have to pay sales tax?

You only have to pay sales tax if you are located in New York.

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Do you ship internationally?

At this time we can only ship to the United States and Canada. If you'd like to order tiles from us to be shipped internationally, you may order them to be shipped to a freight forwarder within the USA. In the very near future we will be offering international shipping as well, so check back on this page for updates.

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How do I contact you?

GLASS TILE STORE


TOLL FREE 1-866-620-8453
FAX (718)677 8454
EMAIL info@glasstilestore.com

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How do I change quantities or cancel an item in my order?

Please note that once an order has begun processing or has shipped, the order is no longer editable. Please contact us as soon as you realize that changes are necessary in your order. You may call us at 866-620-8453, or email us at info@glasstilestore.com.

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Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

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How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

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How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

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I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

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What are my payment choices?

We currently accept all major credit cards as well as PayPal.

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How do I track my order?

Click the "Order Status" link at the top right hand side of our site to track your order.

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Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Additionally, McAfee Security, the most trusted name in website security, monitors the website to ensure no malware or viruses exists at any time.

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How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

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I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

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My order hasn't arrived.

Click the "Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

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What is your return policy and instructions?

We are happy to accept returns within 365 days of your purchase.

All returns require an RMA number.
You can receive one by email at help@glasstilestore.com. Please note that RMA #s are only good for 15 days after they are issued. After this time you will need to request a new one.

A 15% restocking fee is applied and the customer is responsible to pay for the return shipping. All returns must be in the original box and in the condition in which they were received.
Be sure to include a copy of your invoice (you can find it here) with your return. Please write your RMA and reason for return on the enclosed invoice.

In order to continue offering free shipping we will not be able to issue credits for any items returned broken. It is imperative that the return boxes are packaged well; these items are fragile.

Please note: Samples are not returnable.

We've studied the best techniques for packaging and shipping tiles and are constantly improving our shipping methods to ensure you receive only perfect tiles.
If you've received damaged or broken tiles in a shipment, we'll send you replacements on us.
There is no risk on your part!!

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I received my order but there are products missing.

Click the "Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

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How do I order a product which is on backorder?

If a product you are interested in is highlighted as Backordered, please call us at 866-620-8453 for assistance with placing your order, as these orders can not be placed online.

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I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

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When will my order ship?

All orders are processed and shipped within 1-2 business days after they are placed. Also, after placing your order, you may click the " Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

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